Why choose Crisp? Telegram Chat
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the right choice for your business and startup too. You will understand how to compare live chats and which metrics could be important for you too. Telegram Chat
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity and the pricing seems to outperform the benefit. So our choice was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we tried had this feature, some at higher price tags, others together with a badly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we make because we actually wish to earn contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do at Storyblokwe don’t wish to restrict the user to the use of the machine (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats provide. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we want to send certain emails to particular target groups and : we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Intriguing, it is something that you can control. You could choose one account for the entire team (which can be cheap with most options ), or you might go for one seat for each team member. Since we like to get that personal approach to our clients the idea of using one account for the entire group was dropped instantly. We’ve begun to compare the first paid program against the majority of the high tier plans to see the way the cost scales . The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Telegram Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources – so we concentrated on how they work and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we contrasted the lower tier programs and feature together with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those attribute we did not need but would need to cover. We’re glad to say that we believe we have the very best match for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all clients who are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you’ve got a question or wish to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Telegram Chat