Overview Telephony App
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Telephony App
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox part, available in the program’s sidebar — there land all of the incoming requests from the clients. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little attribute is put on the right and it’s invaluable when targeting your customers’ needs. What is more, below we have site visitors section, telling us about each of the people on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve just two plans: one is very basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Telephony App
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the apps to answer. All messages out of social networks look right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the quality of your customer service.
In terms of the Plan, The entire website looks really nice and I may even say that UX does not lack in that department. There is one thing that confused me though: when I was on the main websiteI clicked on the conversation window three times, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re looking for a standard live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and supplying other plans with a larger selection of features To satisfy their future clients. Telephony App