Why choose Crisp? Test Chrome Notifications
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the right decision for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Test Chrome Notifications
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing seems to outperform the advantage. So our decision was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live talks we tried had this attribute, some at higher price tags, others together with a badly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can not restrict on the connections we create because we actually want to earn contact with them all. Unlimited contacts was what we were searching for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do in Storyblokwe do not want to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Interesting, it’s something you can control. You could choose one accounts for the whole group (which is cheap with most options ), or you could go for one seat for every team member. Since we like to get that personal approach to our customers the notion of using one accounts for the entire team was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier plans to see the way the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Test Chrome Notifications
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our tools already – so we focused on how they work and perform together with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier plans and feature together with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”ending” and those attribute we didn’t need but would have to cover. We are glad to say we think we got the best fit for us, maybe it will fit as well for you. We saw that the listing of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are looking for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. If you’ve got a query or want to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Test Chrome Notifications