Introduction Thanks For Chatting With Me
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of this particular tool, and having live chat which can be found on your own site is a process that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Thanks For Chatting With Me
The Live chat app is much more involved than your normal customer. You’ll be able to observe every one of those visitors that are on your website at any particular time, in addition to their IP address, their referral source, their regional time, operating system and much more. Though some of this info is going to be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site which looks a little old fashioned. It looks like it’s full of ads, except it’s just a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving representatives. Another representative can follow the case and answer within minutes. It is useful when an agent doesn’t possess the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Thanks For Chatting With Me
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character might have no impact on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the ideal option or each of the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight into what clients are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you might find there what you want to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of further operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to provide this program a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Thanks For Chatting With Me