Why Select Crisp? The Best Chat Program
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect choice for your business and startup too. You will know how to compare live chats and which metrics might be significant for you also. The Best Chat Program
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), here the cost scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tags, others combined with a badly executed search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can not limit on the connections we create because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do at Storyblok, we do not want to restrict the consumer to the use of this system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we like to send certain mails to specific target groups and again: we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is rather Interesting, it’s something you can control. You could choose 1 account for the entire team (which is cheap with most options ), or you might go for a single chair for each team member. Since we like to have this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid plan against the majority of the high tier plans to see the way the cost scales again. The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for testing. The Best Chat Program
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources – so we focused on how they work and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and attribute together with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those feature we did not need but would need to pay for. We are pleased to state that we think we have the very best match for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all customers that are searching for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. If you’ve got a question or wish to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! The Best Chat Program