Why Select Crisp? The Best Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics could be important for you also. The Best Chat Software
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had this attribute, some at higher price tags, others together with a poorly executed search feature, therefore the history wasn’t accessible. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can not restrict on the connections we make because we really want to earn contact with them all. Endless contacts was exactly what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do at Storyblokwe do not wish to limit the consumer to the usage of this machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 accounts for the entire group (which can be cheap with the majority of solutions), or you could go for a single seat for each team member. Since we like to get this personal approach to our customers the idea of using one account for the whole team was dropped instantly. We’ve started to compare the very first paid program against most of the high tier programs to see how the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was excellent for testing. The Best Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier plans and attribute together with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those feature we did not need but might need to pay for. We’re pleased to say that we believe we got the best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 facets above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all of clients that are searching for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a question or wish to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! The Best Chat Software