Background The Best Chat Software
There’s no reason live chat shouldn’t be easy. The Best Chat Software
It’s about connecting with your clients and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small businesses provide instant answers and convert more leads.
You’re not going to find anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with clients who need answers quickly.
So let us take a deeper look into the live chat platform to know who it’s best for and all of the attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to setup and navigate because of its user-friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a buy within moments of communicating via the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to start speaking about, and you have the tools for making canned responses for certain components of your website. The Best Chat Software
The obvious beginning to this particular review is that the actual chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the chats arrive in real-time), but it also lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting so that customers know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and after the dialog. Feel free to modify about colours, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d love to handle live chats while on the go. For example, if you have to leave the office but still want to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile apps. You’ve got settings for actually executing the chats, together with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your website in real time. Your customer support is continually handled, as it functions just like texting from your phone.
The reporting is one of the strongest sections of Chat, since it not only gives you the performance for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. By way of instance, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice on how best to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email service in-app and on the web site for many programs. The Best Chat Software
Pure Chat does not have a free trial. However, you don’t want one at all, since the company delivers a solid free plan that you can continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, one website, boundless chats per month, a one day discussion history and native cellular apps.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and service for ten users, five websites, an infinite chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free program for people simply testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may assist you in keeping expenses down. In this report, we discuss with you a few answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these directions to learn the cancelation terms along with other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it’s essential that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with only a few goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for businesses with large aid teams. The Best Chat Software