Why choose Crisp? The Best Free Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right decision for your company and startup as well. You will know how to compare live talks and that metrics could be significant for you too. The Best Free Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this feature, some at higher price tags, others together with a badly executed search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can not limit on the connections we create because we really want to make contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do in Storyblok, we don’t want to restrict the consumer to the use of the system (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we analyzed and largely available in the first paid program.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many mails, because we hate spam on the side. So we like to send specific emails to specific target groups and again: we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is rather Interesting, it is something you can control. You could choose one accounts for the entire group (which can be cheap with most solutions), or you might go for a single seat for each team member. Since we like to get this personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We’ve started to compare the very first paid program against most of the high tier plans to see the way the cost scales . The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for testing. The Best Free Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower tier programs and feature together with the maximum tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those attribute we didn’t need but would have to cover. We are glad to state that we think we have the best match for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all customers that are looking for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are glad that we made that choice. In case you’ve got a query or wish to tell us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! The Best Free Live Chat Software