Background The Best Live Chat Software
There’s no reason live chat shouldn’t be simple. The Best Live Chat Software
It’s all about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more leads.
You’re not likely to locate anything crazy with this particular tool, but that is the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with clients who want answers quickly.
So let us take a deeper look into the live chat system to understand who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s normally positive evaluations. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within moments of communicating through the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you may track your visitors. For instance, if you are sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real time. So if someone is considering a pair of sneakers that you sell on your website, you understand precisely what to begin speaking about, and you even have the instruments for making canned answers for certain parts of your website. The Best Live Chat Software
The obvious beginning to this review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks come in real-time), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box looks like before, during and after the conversation. Feel free to modify about colours, set triggers for when the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to manage live chats while on the move. By way of example, if you need to leave the office but still want to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real time. Your customer service is continually managed, since it works just like texting from the cell phone.
The reporting is one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics over time. You can monitor your client satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll find for live chat. By way of example, a site is supplied for studying about updates and suggestions, while the Guides page is filled with information about the best way best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also offer email service in-app and about the web site for all programs. The Best Live Chat Software
Pure Chat does not have a free trial. However, you do not need one at all, because the company offers a strong free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 website, boundless chats each month, a 1 day discussion history and native mobile apps.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 a month you get everything out of the previous plan and support for ten consumers, five sites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping down expenses. In this report, we discuss with you some answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who aren’t pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other software your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for businesses with large support groups. The Best Live Chat Software