Summary The Blacklist App
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! The Blacklist App
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, available in the app’s sidebar — there land each of the incoming requests from the customers. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their data — this handy little attribute is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about all the folks on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one may not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. The Blacklist App
A nice addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to reply. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your store on mobile, they will surely find it very convenient.
If that is not enough, They are throwing an API for developers, that’s the entire documentation programmers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the quality of your customer services.
In terms of the Plan, The entire site looks really nice and I can even say that UX does not lack in that section. There’s 1 thing that confused me though: when I was on the main site , I clicked on the chat window three times, until I realized that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a standard live chat solution, it truly does come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and providing different programs with a wider selection of features To satisfy their future clients. The Blacklist App