Overview The Blacklist On
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! The Blacklist On
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, available from the app’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information this convenient little attribute is put on the right and it is useful when targeting your clients’ needs. What is more, below we have website visitors department, telling us about all of the folks on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and another one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. The Blacklist On
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that visitors could leave you their number and you can call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to reply. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the level of your customer service.
In terms of the design, The entire website looks very nice and that I may even say that UX does not lack in that section. There is one thing that confused me though: when I had been on the main site , I clicked on the conversation window three days, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are searching for a standard live chat option, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing other plans with a larger selection of features To satisfy their future clients. The Blacklist On