Intro The Chat Line Express
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and using live chat available on your website is a procedure which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. The Chat Line Express
The Live chat app is a great deal more involved than your normal customer. You will be able to see every one of the visitors that are on your site at any given time, as well as their own IP address, their own referral origin, their regional time, operating system and a whole lot more. Though some of the information is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site which seems somewhat old fashioned. It seems like it is full of ads, except it’s just a website version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions involving agents. Another agent can follow-up the case and answer within minutes. It is useful when an agent doesn’t possess the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. The Chat Line Express
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your site, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every two months, every six months and yearly. Paying annually is the best alternative or all the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the program, you may find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of additional operators) could be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this app a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from there. The Chat Line Express