Overview The Chat Line
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and using live chat which can be found on your own site is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. The Chat Line
The Live chat program is much more involved than your average customer. You’ll be able to observe every one of the visitors that are on your site at any given time, in addition to their own IP address, their referral source, their local time, working system and a whole lot more. Though some of this info will be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site which looks somewhat old fashioned. It looks like it’s full of advertisements, except it’s just a website edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between representatives. The other representative can follow the case and reply within seconds. It’s helpful when an agent does not have the knowledge to address the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. The Chat Line
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the impression that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might have no effect on customer support on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and yearly. Paying annually is your best alternative or each the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight in what clients are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you might find there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. The Chat Line