Why choose Crisp? The First Message
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right choice for your business and startup as well. You will know how to compare live talks and that metrics could be important for you also. The First Message
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity and the pricing appears to outperform the advantage. So our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live chats we tried had this feature, a few at higher price tags, others combined with a badly executed search feature, therefore the background was not accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can’t limit on the connections we make because we actually wish to earn contact with them all. Endless contacts was what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do in Storyblok, we do not want to limit the consumer to the use of this system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live talks provide. To be honest, we’re not sending many emails, because we also hate spam on the side. So we like to send certain emails to specific target groups and : we really like the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Intriguing, it is something you can control. You could choose one account for the entire group (which can be cheap with most options ), or you might go for a single seat for each team member. Since we want to get this personal approach to our customers the notion of using one account for the entire team was dropped immediately. We have begun to compare the first paid plan contrary to the majority of the high tier programs to see how the price scales again. The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for testing. The First Message
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools – so we focused on how they work and function together with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier programs and attribute together with the maximum tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”ending” and those attribute we did not need but would have to pay for. We’re glad to say that we think we got the very best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 facets above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all clients that are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. If you’ve got a question or want to inform us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! The First Message