Why Select Crisp? The Identity Of This Site Is Not Verified
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the perfect choice for your business and startup too. You may understand how to compare live chats and which metrics could be significant for you too. The Identity Of This Site Is Not Verified
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others combined with a badly executed search feature, and so the background was not accessible. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really want to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblokwe do not wish to restrict the user to the usage of the system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics those live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we like to send certain mails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose one accounts for the whole team (which is cheap with most options ), or you could go for one chair for each team member. Since we like to get this personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve started to compare the very first paid plan against most of the high tier programs to see the way the cost scales again. The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for analyzing. The Identity Of This Site Is Not Verified
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and function with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower grade programs and attribute with the maximum tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”end” and those attribute we did not need but would have to pay for. We’re glad to say we believe we have the very best match for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients that are searching for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you’ve got a query or wish to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! The Identity Of This Site Is Not Verified