Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and using live chat available on your website is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Thelivechatsoftware
The Live chat program itself is much more involved than your normal customer. You’ll have the ability to see every one of those visitors which are on your website at any given time, in addition to their own IP address, their referral origin, their regional time, working system and much more. Though some of the info will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website which seems somewhat old fashioned. It looks like it is full of advertisements, but it is only a website version of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats involving representatives. The other agent can follow-up the situation and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to address the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Thelivechatsoftware
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole website. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any personality as well. The movie tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is your best alternative or each the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you may find there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and service that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to give this app a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Thelivechatsoftware