There’s no motive live chat shouldn’t be easy. Thelivechatsoftware
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses deliver instant replies and convert more leads.
You’re not likely to find anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat system to know who it’s best for and which of those features are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user-friendly interface. They also like how the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a buy within moments of communication via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may monitor your traffic. By way of instance, if you are sitting on the Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if someone is looking at a pair of shoes that you sell on your site, you know exactly what to begin talking about, and you have the tools for creating canned responses for specific parts of your website. Thelivechatsoftware
The obvious start to this particular review is the actual chat interface. Does it feel useable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats come in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and following the conversation. Feel free to modify about colors, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to handle live chats while on the move. By way of example, if you need to leave the workplace but still want to give the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer service is constantly managed, as it works just like texting from the cell phone.
The coverage is one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you’ll find for live chat. By way of instance, a blog is provided for studying about updates and suggestions, while the Guides page is full of information about how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also offer email service in-app and about the web site for all programs. Thelivechatsoftware
Pure Chat does not have a free trial. However, you don’t need one at all, because the company delivers a strong free plan you could continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for a single user, one website, boundless chats per month, a one day chat history and native cellular programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and support for ten users, five sites, an infinite chat history and the capacity to eliminate the Chat branding.
We like the Free program for people just testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may assist you in keeping down expenses. In this article, we share with you some answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ queries from anyplace.
When deciding upon a live chat software, it’s essential that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with large support groups. Thelivechatsoftware