Introduction This Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable aspects of the tool, and using live chat which can be found on your site is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. This Chat
The Live chat app is a great deal more involved than your average client. You’ll have the ability to observe every one of the visitors which are on your site at any particular time, in addition to their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of this info is going to be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site that seems a little old fashioned. It seems like it’s packed with advertisements, but it’s just a site version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. You can also add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between representatives. The other agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. This Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The image on the home page is a Stock image which provides you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is your best option or each of the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info provides you an insight into what clients are looking for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the program, you might find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All features (out of further operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. This Chat