Why choose Crisp? Time Database
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your company and startup as well. You may understand how to compare live talks and that metrics might be significant for you too. Time Database
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live talks we attempted had that attribute, some at higher price tagsothers together with a poorly executed search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can not restrict on the connections we create because we really want to earn contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do in Storyblok, we do not want to restrict the consumer to the use of the system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most options we analyzed and largely available in the very first paid program.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. So we like to send certain mails to specific target groups and : we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you might go for a single seat for each team member. Since we want to have this personal approach to our customers the idea of using one account for the whole team was dropped instantly. We have begun to compare the very first paid plan contrary to the majority of the high tier plans to observe how the cost scales again. The greatest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Time Database
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower grade plans and attribute together with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”ending” and those feature we didn’t need but might have to cover. We are pleased to state we believe we got the very best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you’ve got a query or wish to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Time Database