Introduction Time To Customer
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Time To Customer
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, accessible in the program’s sidebar — there land all the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little attribute is put on the correct and it is useful when targeting your clients’ needs. What’s more, below we’ve site visitors department, informing us about each the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Time To Customer
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer services.
Concerning the design, The whole site looks very nice and that I may also say that UX doesn’t lack in that section. There’s 1 thing that confused me when I was on the main websiteI clicked on the chat window three times, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a standard live chat option, it truly will come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I think They’ll be scaling and providing other plans with a wider selection of features To meet their future customers. Time To Customer