Summary To Go Chat Site
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! To Go Chat Site
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, accessible from the program’s sidebar — there territory each the incoming requests from your customers. Then, we’ve got a section Chats, where you can view your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about all the folks on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and another one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. To Go Chat Site
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the quality of your customer services.
Concerning the design, The whole site looks very nice and I may even say that UX does not lack in that section. There’s one thing which confused me though: when I had been on the main websiteI clicked on the chat window three times, until I understood I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a basic live chat option, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and supplying different programs using a larger selection of attributes To satisfy their future clients. To Go Chat Site