Intro To Provide Support
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat which can be found on your own site is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. To Provide Support
The Live chat program is much more involved than your average client. You’ll have the ability to observe every one of the visitors that are on your site at any given time, as well as their IP address, their referral origin, their local time, operating system and a whole lot more. While some of this info is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site which looks a little old fashioned. It looks like it is packed with ads, except it is only a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between agents. The other agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. To Provide Support
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality too. The movie tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the best alternative or each the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info provides you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the program, you may find there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and support that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to continue from there. To Provide Support