Intro Top 10 Live Chat App
There is no reason live chat shouldn’t be easy. Top 10 Live Chat App
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small companies provide instant answers and convert more prospects.
You’re not going to find anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who need answers quickly.
So let us have a deeper look into the live chat system to know who it’s best for and which of the attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has generally favorable ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within minutes of communicating through the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can monitor your traffic. For instance, if you are sitting on the Chat backend you have the ability to view which users are browsing your site in real-time. So if someone is considering a pair of sneakers that you sell on your site, you know precisely what to begin talking about, and you have the tools for creating canned responses for certain components of your site. Top 10 Live Chat App
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the chats come in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to change around colors, set causes for when the chat box pops open and configure the types that you want people to fill out before talking to you.
You have the chance to go with the default option stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would love to handle live chats while on the move. For example, if you need to leave the office but still wish to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the mobile programs. You’ve got settings for actually carrying out the talks, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your website in real time. Your customer support is constantly handled, since it functions like texting from the phone.
The coverage is just one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a site is supplied for studying about updates and suggestions, while the Guides page is filled with information on how best to sell online, the way to manage rude clients, how to get more live chats and more.
The FAQ page offers you a good notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email support in-app and about the web site for all plans. Top 10 Live Chat App
Pure Chat does not have a free trial. But you don’t need one at all, since the company offers a solid free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics you don’t get with the free bundle.
Let us Look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 site, boundless chats each month, a one day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and support for ten users, five websites, an unlimited chat history and also the ability to eliminate the Chat branding.
We enjoy the Free program for individuals just testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can help you keep down expenses. In this article, we discuss with you some responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not pleased with their services. Read the following instructions to learn the cancelation terms along with other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with only a few goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for companies with big aid teams. Top 10 Live Chat App