Introduction Top 10 Live Chat
There’s no motive live chat shouldn’t be easy. Top 10 Live Chat
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small companies provide instant replies and convert more prospects.
You’re not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with customers who need answers quickly.
So let us have a deeper look into the live chat system to understand who it’s best for and all of those attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally favorable evaluations. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within minutes of communicating through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your traffic. For example, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your website in real time. So if someone is looking at a pair of sneakers you sell on your site, you understand exactly what to start speaking about, and you have the tools for creating canned responses for certain parts of your site. Top 10 Live Chat
The obvious beginning to this review is the actual chat interface. Does this feel usable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the chats arrive in real time ), but it also allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like prior to, during and after the dialog. Feel free to modify around colours, set triggers for as soon as the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the go. By way of instance, if you need to leave the office but still wish to provide the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer service is continually managed, since it functions just like texting from your cell phone.
The reporting is just one of the strongest parts of Chat, since it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you will find for live chat. By way of instance, a blog is provided for studying about updates and tips, while the Guides page is full of information about how best to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you an idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email service in-app and on the web site for all plans. Top 10 Live Chat
Pure Chat doesn’t have a free trial. But you do not need one at all, because the provider delivers a solid free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 website, boundless chats each month, per one day chat history and native mobile programs.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the former plan and support for ten users, five sites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free program for people simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can assist you in keeping expenses down. In this report, we share with you some responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that aren’t pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ queries from anywhere.
When deciding upon a live chat program, it’s essential that the software integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and small operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big aid teams. Top 10 Live Chat