Introduction Top 10 Live Chat Software
There is no reason live chat shouldn’t be simple. Top 10 Live Chat Software
It’s all about connecting with your customers and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small companies deliver instant replies and convert more prospects.
You’re not going to find anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with customers who need answers quickly.
So let’s take a deeper look into the live chat system to know who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has normally positive evaluations. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within moments of communicating via the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that making it hard to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your website in real time. So if someone is considering a pair of sneakers you sell on your website, you know exactly what to start talking about, and you have the instruments for making canned answers for certain components of your website. Top 10 Live Chat Software
The obvious start to this review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting so that customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like before, during and following the conversation. Feel free to modify about colors, set causes for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d like to manage live chats while on the move. For instance, if you need to leave the office but still want to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your website in real-time. Your customer support is constantly managed, since it functions just like texting from the phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you will discover for live chat. For instance, a site is supplied for studying about updates and tips, while the Guides page is full of advice on the best way to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email support in-app and about the website for all programs. Top 10 Live Chat Software
Pure Chat does not have a free trial. However, you don’t want one at all, since the provider offers a strong free plan you can continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of features you don’t get with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats each month, per 1 day discussion history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and service for ten consumers, five sites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We like the Free program for individuals just testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can help you keep expenses down. In this article, we discuss with you a few responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with big aid teams. Top 10 Live Chat Software