Introduction Top Chat Programs
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Top Chat Programs
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox section, accessible from the program’s sidebar — there territory each the incoming requests from your customers. Then, we have a section Chats, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little attribute is put on the right and it is invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about each of the folks on our site.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Top Chat Programs
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
In case that’s not enough, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the quality of your customer services.
In terms of the design, The entire site looks very nice and that I can also say that UX does not lack in that department. There’s one thing which confused me though: when I had been on the main websiteI clicked on the chat window three times, before I understood I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a standard live chat solution, it truly does come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They’ll be scaling and supplying different programs with a wider selection of attributes To meet their future clients. Top Chat Programs