Why choose Crisp? Top Chat Services
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your business and startup too. You may understand how to compare live talks and that metrics might be important for you too. Top Chat Services
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the advantage. So our decision was clear at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live talks we tried had this attribute, some at higher price tags, others together with a poorly executed search feature, and so the background was not accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we make because we really want to earn contact with them all. Endless contacts was what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the same way we do in Storyblokwe do not want to restrict the user to the use of the machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those causes are a good method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. So we like to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with most solutions), or you might go for a single seat for every team member. Since we want to have this personal approach to our clients the notion of using one account for the entire group was dropped instantly. We’ve started to compare the first paid plan against the majority of the high tier programs to observe how the price scales again. The highest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Top Chat Services
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources already – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier programs and attribute together with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we did not need but might have to pay for. We are glad to state we believe we got the very best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of customers who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. If you have a query or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Top Chat Services