Why choose Crisp? Top Chat Software
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect decision for your business and startup as well. You may understand how to compare live talks and that metrics could be significant for you also. Top Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. Our choice was clear at the moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we really want to make contact with all of them. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do at Storyblok, we do not wish to restrict the user to the use of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live talks provide. In all honesty, we are not sending many emails, because we hate spam on our side. So we want to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you might go for one chair for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire team was dropped immediately. We’ve begun to compare the very first paid program contrary to the majority of the high tier plans to see how the price scales . The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for testing. Top Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade programs and feature with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but would have to pay for. We are pleased to say we think we got the best fit for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of clients who are searching for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a query or want to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Top Chat Software