Why choose Crisp? Top Live Chat App
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you too. Top Live Chat App
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity and the pricing appears to outperform the advantage. So our decision was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tagsothers combined with a badly implemented search feature, and so the background was not available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we really want to earn contact with them all. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do at Storyblokwe don’t want to limit the consumer to the usage of this machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live talks offer. To be honest, we are not sending many emails, because we hate spam on the side. So we want to send specific mails to specific target groups and : we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Intriguing, it is something you can control. You could choose 1 account for the entire group (which is cheap with most options ), or you might go for a single chair for every team member. Since we want to have that personal approach to our customers the notion of using one account for the entire group was dropped instantly. We’ve started to compare the very first paid program against most of the high tier plans to observe how the price scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for testing. Top Live Chat App
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources – so we concentrated on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier plans and feature with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those feature we did not need but might need to pay for. We are pleased to say that we think we got the best fit for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all of customers that are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a question or wish to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Top Live Chat App