Overview Top Live Chat App
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Top Live Chat App
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, accessible from the program’s sidebar — there territory each the incoming requests from the clients. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about all the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have just two plans: one is quite basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Top Live Chat App
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
In case that is not enough, They’re throwing an API for programmers, which is the entire documentation developers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the level of your customer services.
Concerning the design, The entire site looks really nice and that I can also say that UX does not lack in that section. There is 1 thing that confused me when I had been on the primary website, I clicked on the chat window three times, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it actually will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and supplying different plans with a wider selection of attributes To meet their future customers. Top Live Chat App