Intro Top Live Chat
There’s no reason live chat should not be simple. Top Live Chat
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small businesses deliver instant answers and convert more prospects.
You are not going to locate anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with clients who want answers fast.
So let us have a deeper look into the live chat system to understand who it is ideal for and which of those attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the net and decided that it has normally positive ratings. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user friendly interface. They also like the way the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they were able to persuade customers to commit to a buy within moments of communicating through the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. For instance, if you are sitting on the Pure Chat backend you have the ability to see which users are surfing your website in real time. So if someone is looking at a pair of sneakers you sell on your site, you understand precisely what to start talking about, and you even have the tools for creating canned responses for specific components of your site. Top Live Chat
The obvious start to this review is the true chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the talks come in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like prior to, during and after the conversation. Don’t hesitate to change about colours, set triggers for when the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d like to handle live chats while on the move. By way of instance, if you need to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile programs. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real time. Your customer support is constantly managed, since it functions just like texting from the cell phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting reports, but it provides beautiful graphs and vision for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you will discover for live chat. For example, a blog is provided for reading about updates and suggestions, while the Guides page is filled with advice about how best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email service in-app and on the web site for many programs. Top Live Chat
Pure Chat does not have a free trial. However, you do not need one at all, because the company offers a solid free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, per one day discussion history and native cellular programs.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you get everything out of the previous plan and support for ten consumers, five sites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We like the Free program for individuals simply testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may assist you in keeping expenses down. In this article, we discuss with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not satisfied with their services. Read these instructions to learn the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When choosing a live chat program, it is important that the program integrates with other software your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with big aid groups. Top Live Chat