Why choose Crisp? Top Live Chat Software 2016
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect choice for your business and startup as well. You will know how to compare live talks and that metrics might be important for you also. Top Live Chat Software 2016
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was apparent at the moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tagsothers together with a badly implemented search feature, and so the background was not accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we create because we really want to earn contact with them all. Endless contacts was exactly what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do in Storyblok, we do not wish to limit the user to the use of the system (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we tested and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks offer. In all honesty, we’re not sending many mails, because we hate spam on the side. So we like to send certain mails to particular target groups and : we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Intriguing, it’s something that you can control. You could choose 1 account for the whole team (which can be cheap with the majority of solutions), or you might go for one chair for every team member. Since we like to get that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid plan contrary to the majority of the high tier plans to see how the cost scales . The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Top Live Chat Software 2016
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower tier programs and attribute together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those feature we didn’t need but would need to cover. We are pleased to say we believe we got the best fit for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of customers who are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you have a question or want to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Top Live Chat Software 2016