Why choose Crisp? Top Live Chat Software 2018
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you too. Top Live Chat Software 2018
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the benefit. Our choice was clear at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live talks we attempted had that feature, some at higher price tags, others together with a badly implemented search feature, and so the background wasn’t available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we make because we actually want to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblokwe do not wish to limit the consumer to the usage of this system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we tested and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics people live talks provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send specific emails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is rather Interesting, it is something that you can control. You could choose one account for the entire team (which can be cheap with most solutions), or you might go for one chair for every team member. Since we like to have this personal approach to our clients the idea of using one account for the whole group was dropped instantly. We have started to compare the first paid program contrary to the majority of the high tier plans to see how the price scales . The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Top Live Chat Software 2018
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources – so we concentrated on how they work and perform with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and attribute together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those feature we did not need but would need to cover. We’re glad to say that we believe we have the very best fit for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you want to locate your best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all clients who are looking for a live discussion themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you’ve got a query or wish to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Top Live Chat Software 2018