Why choose Crisp? Top Live Chat Software
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the right decision for your company and startup too. You may know how to compare live chats and which metrics could be important for you also. Top Live Chat Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity and the pricing seems to outperform the benefit. Our decision was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live chats we tried had that feature, some at higher price tags, others together with a poorly implemented search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we create because we actually wish to earn contact with them all. Endless contacts was what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do at Storyblokwe don’t wish to limit the consumer to the usage of this system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we want to send specific emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is rather Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you might go for one seat for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve started to compare the very first paid program against most of the high tier plans to observe how the cost scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Top Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they work and function together with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we compared the lower tier plans and attribute together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those feature we didn’t need but might have to cover. We’re pleased to state that we think we got the best fit for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients who are searching for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you have a query or wish to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Top Live Chat Software