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Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Top Sites Like Ebay
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many steps are still left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox section, available in the program’s sidebar — there territory each of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information — this convenient little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors section, telling us about all of the people on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve just two plans: one is very basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Top Sites Like Ebay
A nice addition that they Offer is what they call a Callback attribute. What it really does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the whole documentation programmers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the quality of your customer service.
In terms of the design, The entire website looks really nice and that I can also say that UX doesn’t lack in that section. There is 1 thing which confused me when I had been on the main websiteI clicked on the conversation window three times, until I realized that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a standard live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I believe They will be scaling and supplying different plans with a wider range of attributes To meet their future clients. Top Sites Like Ebay