Background Top Ten Live Chat
There is no motive live chat shouldn’t be easy. Top Ten Live Chat
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies deliver instant replies and convert more leads.
You are not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let’s take a deeper look to the live chat platform to understand who it’s best for and all of the features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has generally favorable ratings. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is simple to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within moments of communicating through the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. For example, if you’re sitting on the Chat backend you have the capability to see which users are surfing your site in real-time. So if someone is looking at a pair of sneakers that you sell on your site, you understand precisely what to begin talking about, and you even have the instruments for making canned answers for certain parts of your site. Top Ten Live Chat
The obvious start to this particular review is the actual chat interface. Does it feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees all of the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the chats arrive in real-time), but it also allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re available for chatting so that customers know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like prior to, during and following the conversation. Feel free to modify around colors, set causes for as soon as the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to handle live chats while on the move. For instance, if you have to leave the office but still want to give the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your site in real-time. Your customer service is continually handled, as it functions like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics over time. You can track your customer satisfaction to make decisions about your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. For example, a site is provided for studying about updates and suggestions, while the Guides page is full of advice about the best way best to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email support in-app and about the website for many programs. Top Ten Live Chat
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the provider offers a solid free plan you could continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of features that you don’t get with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, unlimited chats per month, per one day chat history and native mobile apps.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats per month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you get everything from the former plan and support for ten users, five websites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free program for individuals just testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may assist you in keeping expenses down. In this report, we discuss with you some responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that aren’t satisfied with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ queries from anywhere.
When deciding upon a live chat software, it’s important that the software integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large support groups. Top Ten Live Chat