Why Select Crisp? Top Ten Live Chat Software
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right choice for your company and startup as well. You may understand how to compare live chats and which metrics might be important for you too. Top Ten Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tags, others together with a badly implemented search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake already once. We can not limit on the connections we create because we actually wish to make contact with all of them. Unlimited contacts was what we were searching for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblok, we don’t want to limit the consumer to the usage of this system (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live chats offer. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we want to send specific mails to particular target groups and again: we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is kinda Interesting, it is something you can control. You could choose 1 account for the entire team (which can be cheap with most options ), or you could go for one seat for each team member. Since we like to get that personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier plans to see the way the price scales . The highest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for analyzing. Top Ten Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we concentrated on how they work and perform together with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade programs and attribute with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those attribute we didn’t need but would have to cover. We’re pleased to say we believe we got the very best fit for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of clients that are looking for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a question or want to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Top Ten Live Chat Software