Intro Total Live Chat
There’s no motive live chat shouldn’t be simple. Total Live Chat
It’s about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface with tools which are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small businesses provide instant replies and convert more leads.
You are not likely to locate anything mad with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who want answers quickly.
So let us have a deeper look into the live chat platform to know who it is best for and all of those attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally favorable evaluations. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the app is easy to setup and navigate due to its user friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a purchase within moments of communication via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that making it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may monitor your traffic. For instance, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your site in real time. So if somebody is looking at a pair of sneakers you sell on your site, you understand exactly what to begin speaking about, and you have the instruments for making canned answers for specific components of your site. Total Live Chat
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like before, during and following the dialog. Don’t hesitate to modify around colours, set triggers for when the chat box pops open and then configure the types that you want people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d like to handle live chats while on the move. For example, if you need to leave the workplace but still want to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are carried over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your website in real time. Your customer service is continually managed, as it works just like texting from your cell phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. For example, a blog is provided for studying about updates and suggestions, while the Guides page is filled with information on how best to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you a good idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also offer email support in-app and on the website for many plans. Total Live Chat
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the company delivers a solid free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of features you don’t get with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for one user, one site, unlimited chats per month, per 1 day chat history and native mobile programs.
Starter — For $20 per month you get support for 2 users, two sites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the former plan and support for ten users, five sites, an infinite chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may help you keep expenses down. In this article, we discuss with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not satisfied with their services. Read these instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with large aid teams. Total Live Chat