Overview Trend Micro Online Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this tool, and using live chat which can be found on your own website is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Trend Micro Online Chat
The Live chat app itself is much more involved than your normal client. You will have the ability to see each of those visitors that are on your website at any given time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. Though some of this info will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You are brought to a site that seems somewhat old fashioned. It looks like it’s full of advertisements, except it is just a website version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions involving representatives. The other representative can follow-up the case and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Trend Micro Online Chat
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole site. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best alternative or all of the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may discover there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you if you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from there. Trend Micro Online Chat