Introduction Twitter Ecommerce
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Twitter Ecommerce
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is that I could see how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, available in the program’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we have site visitors section, informing us about all of the people on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they want to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You’ve just two plans: one is very basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Twitter Ecommerce
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the apps to reply. All messages from social networks look right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
In case that is not sufficient, They’re throwing an API for developers, which is the whole documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that monitor the level of your customer service.
In terms of the design, The whole website looks very nice and that I can also say that UX does not lack in that section. There is 1 thing which confused me though: when I was on the primary site , I clicked on the chat window three times, until I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a basic live chat solution, it actually does come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and providing other plans with a larger selection of attributes To meet their future customers. Twitter Ecommerce