Intro Unable To Connect To Chat Server
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the tool, and having live chat which can be found on your site is a procedure that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Unable To Connect To Chat Server
The Live chat app itself is much more involved than your average customer. You’ll have the ability to see every one of those visitors that are on your site at any given time, in addition to their IP address, their referral origin, their local time, working system and a whole lot more. Though some of the information is going to be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a website which looks a little old fashioned. It seems like it is full of ads, but it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you may read the next steps which you should take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving representatives. The other agent can follow-up the situation and reply within minutes. It is helpful when an agent does not have the knowledge to solve the case. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Unable To Connect To Chat Server
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the belief that everything there does not have any personality too. The movie tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of character here might not have any effect on customer service on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, every month every two weeks, every six months and annually. Paying annually is the ideal option or each of the plans. They provide 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information provides you an insight into what clients are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you may discover there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from that point. Unable To Connect To Chat Server