Why choose Crisp? Unlimited Features Com
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you too. Unlimited Features Com
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we tried had that attribute, a few at higher price tags, others together with a badly executed search feature, and so the history was not accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we create because we actually want to make contact with all of them. Endless contacts was what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblok, we don’t want to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid program.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics people live chats offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send certain mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Interesting, it is something that you can control. You could choose one accounts for the whole team (which can be cheap with most solutions), or you might go for one seat for every team member. Since we like to get that personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have started to compare the very first paid program contrary to the majority of the high tier programs to observe the way the cost scales again. The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for analyzing. Unlimited Features Com
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we compared the lower tier plans and attribute together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those attribute we did not need but would have to cover. We’re pleased to say that we think we got the very best fit for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live chat . We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. In case you’ve got a query or want to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Unlimited Features Com