There is no motive live chat should not be simple. Usachatnow
It is all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a far too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small companies deliver instant replies and convert more prospects.
You’re not going to find anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat platform to understand who it is best for and all of those attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally favorable evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within minutes of communicating via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He clarified that making it hard to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real-time. So if someone is considering a pair of shoes you sell on your site, you know exactly what to start talking about, and you have the instruments for creating canned answers for specific parts of your website. Usachatnow
The obvious beginning to this review is the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have happened before. It works exactly like an instant messenger, (where the chats come in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and after the conversation. Feel free to change about colours, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d like to handle live chats while on the go. For example, if you have to leave the workplace but still want to give the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer support is continually managed, since it works like texting from the cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll discover for live chat. For instance, a site is provided for studying about updates and tips, while the Guides page is filled with information about the best way best to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and about the website for all plans. Usachatnow
Pure Chat does not have a free trial. But you don’t want one at all, because the company delivers a strong free plan you can continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of characteristics you don’t get with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for one user, one website, boundless chats per month, per one day chat history and native mobile apps.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything from the previous plan and support for ten users, five sites, an infinite chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals just testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep down expenses. In this report, we share with you a few responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not pleased with their services. Read the following directions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
When deciding upon a live chat software, it’s important that the software integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with just a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with large support groups. Usachatnow