Why Select Crisp? Userlike Live Chat Software KöLn
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your company and startup too. You may understand how to compare live talks and that metrics might be significant for you too. Userlike Live Chat Software KöLn
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans this is common), also here the cost scaling was interesting. All live chats we tried had that attribute, some at higher price tagsothers combined with a poorly implemented search feature, and so the history was not accessible. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really want to earn contact with them all. Unlimited contacts was exactly what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the identical way we do at Storyblok, we do not want to limit the consumer to the usage of the system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics those live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Interesting, it is something you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of options ), or you could go for one seat for each team member. Since we like to have this personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid plan contrary to most of the high tier plans to observe the way the cost scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for testing. Userlike Live Chat Software KöLn
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we focused on how they operate and perform together with Slack. We analyzed some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier plans and feature together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those feature we did not need but would need to cover. We’re pleased to state that we believe we have the very best match for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are looking for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you’ve got a query or want to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Userlike Live Chat Software KöLn