Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Vaiber
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox part, available in the program’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to see your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each the people on our site.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Vaiber
A nice addition that they Provide is what they call a Callback feature. What it does is that people could leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the level of your customer service.
In terms of the design, The whole site looks very nice and that I can even say that UX does not lack in that section. There is one thing that confused me when I was on the main site , I clicked on the conversation window three times, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a basic live chat solution, it actually does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I believe They’ll be scaling and supplying other programs with a larger selection of attributes To satisfy their future clients. Vaiber