Overview Velaro Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your own site is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Velaro Chat
The Live chat app itself is much more involved than your average client. You’ll have the ability to see each of those visitors which are on your site at any given time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of this information will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a website which looks a little old fashioned. It seems like it’s packed with ads, except it’s only a website edition of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between agents. The other representative can follow-up the situation and reply within seconds. It is useful when an agent does not have the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Velaro Chat
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there does not have any character too. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the best alternative or all of the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight in what customers are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you may find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (outside of additional operators) can be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Velaro Chat