Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Velaro
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox part, available from the app’s sidebar — there land each the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little feature is put on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about each the folks on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, quick answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Velaro
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the level of your customer service.
Concerning the design, The entire website looks very nice and that I may also say that UX doesn’t lack in that department. There’s 1 thing that confused me when I was on the main website, I clicked on the conversation window three days, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are searching for a standard live chat solution, it truly does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and supplying different programs with a wider selection of attributes To meet their future clients. Velaro