Why choose Crisp? Velaro Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the perfect choice for your business and startup as well. You will understand how to compare live talks and that metrics could be important for you also. Velaro Live Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had this feature, a few at higher price tags, others combined with a poorly executed search feature, therefore the history was not available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we make because we really want to make contact with all of them. Unlimited contacts was exactly what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblok, we do not wish to restrict the user to the usage of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we tested and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks provide. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really like the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Intriguing, it’s something that you can control. You could choose one account for the entire group (which can be cheap with the majority of solutions), or you might go for a single chair for each team member. Since we like to have that personal approach to our clients the idea of using one account for the entire team was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier plans to observe the way the cost scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Velaro Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they work and perform together with Slack. We analyzed some of them and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we contrasted the lower tier plans and attribute with the maximum tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those feature we didn’t need but would need to pay for. We are glad to say that we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We might have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of clients that are searching for a live chat . We have updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you have a query or want to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Velaro Live Chat Software