Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are many customizable facets of this particular tool, and having live chat available on your site is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Velaro
The Live chat program is much more involved than your normal customer. You’ll be able to observe each of the visitors which are on your website at any given time, as well as their IP address, their own referral source, their local time, working system and much more. While some of this info is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website that looks somewhat old fashioned. It seems like it’s full of advertisements, except it is only a website version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If you want to match your own Site’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions involving agents. Another representative can follow the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Velaro
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer support on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal alternative or each the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight in what clients are searching for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may find there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this app a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from that point. Velaro