There is no motive live chat shouldn’t be simple. Velaro
It’s about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more leads.
You are not going to find anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat system to know who it’s best for and all of the features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s normally positive ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable overview of Chat on G2 Crowd said that they have been in a position to convince customers to commit to a purchase within minutes of communication via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it hard to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your traffic. For example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your site in real-time. So if someone is considering a pair of shoes you sell on your site, you understand precisely what to begin talking about, and you have the instruments for making canned answers for specific components of your site. Velaro
The obvious beginning to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees each the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the chats come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like before, during and after the dialog. Don’t hesitate to change around colors, set causes for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would love to manage live chats while on the move. For instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are carried over to the cellular programs. You have settings for actually executing the chats, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your site in real-time. Your customer support is continually managed, since it works like texting from your cell phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will find for live chat. For instance, a blog is provided for reading about updates and tips, while the Guides page is filled with advice on the best way best to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email service in-app and on the website for all plans. Velaro
Pure Chat does not have a free trial. But you don’t want one at all, since the company offers a solid free plan that you could continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats each month, a 1 day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and support for ten users, five sites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may help you keep down expenses. In this article, we discuss with you some responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t pleased with their services. Read these instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ queries from anywhere.
When deciding upon a live chat program, it is essential that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large aid teams. Velaro